This tutorial brings you a concise guide on how to fix the “unable to back up WhatsApp chats” error.
WhatsApp hosts a backup option, which affords users the opportunity to back up their chats on Google Drive (for Android users) or iCloud (for iPhone users). This way, users are able to keep track of their chat history, even when they change device.
However, a number of WhatsApp users have complained of not being able to back up their chats, due to one reason or another.
If you belong to the aforementioned category, herein are some solutions for you.
How to Fix Unable to Back Up WhatsApp Chats
The cause of this error could range from internet connection issues to issues with your Google (or iCloud) account. However, it’s often quite difficult to pinpoint the actual cause of the issue, if/when it occurs.
In any case, you may want to try the troubleshooting methods below (in the outlined order):
Note: Ensure that the backup option is enable on WhatsApp – Menu/Options > Settings > Chats > Chat backup.
Method 1: Check Internet Connection
To back up your chats, WhatsApp recommends connecting on a strong Wi-Fi/mobile internet network. Where this is lacking, you’re bound to encounter this error.
So, check your internet connection to verify its stability, and if needed, troubleshoot it by restarting your device.
If the problem persists, you can proceed with the next method.
Method 2: Reset Google Account
This is exclusive to Android users. Simply remove your Google (Google Drive) account from your device: Settings > Accounts Google > (Google account) > Remove account.
After this, add the account back, and synchronize it as appropriate. Then, launch WhatsApp and try the back up again.
If the problem persists, try the next method.
Method 3: Clear Cache / Reset Play Services
Google Drive is a Google Play service, and for you to have the application on your device, you must have Play Services installed. Therefore, if you’re unable to back up WhatsApp chats, it’s possible that there’s a problem with your Play Services.
To resolve this issue, in this case, try and clear Play Services’ cache. If this doesn’t work, try resetting it: Settings > Apps > Google Play Services > (three-dots menu icon) > Uninstall updates.
Ultimately, you can try reinstalling WhatsApp, if none of the methods herein works.
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