Did you receive the error prompt saying “Your DirectX version is unsupported” after launching Elder Scrolls Online? Don’t worry! We will show you how to fix this problem.
Elder Scrolls Online by Bethesda.net is a multi-player online game which is dependent on DirectX to facilitate gameplay. If you have an unsupported DirectX version, you may need to update your current version to DirectX 11 or the required version by the game publisher.
Ensure, you apply the solutions enlisted in this post to fix the ESO issue.
Fix: ESO DirectX version is unsupported
Solution 1: Check Graphics Card compatibility
If your graphics card is not compatible with ESO game requirements, the DirectX error prompt might occur.
Follow these steps to check your graphics card compatibility:
- Press the Windows key and then type “dxdiag” in the search box (without quotes).
- Click on dxdiag shortcut to run the program.
- Now, click on the Display tab.
- Locate the DDI version under Drivers section. If the number indicated beside the DDI version is less than 11; that implies your graphics card does not support DirectX 11. Hence, you may have to install other games compatible with your PC.
Alternatively, you can upgrade your PC graphics card through the help of technician or certified Computer engineer.
Solution 2: Update your Graphics card
If your PC is compatible with DirectX 11 version but you have the outdated DirectX version installed on your PC; don’t worry, you can update your current DirectX version.
Here’s how to update DirectX:
- Go to Start > Type Windows Update and click on it.
- In the Windows Update program, check for available updates and install them.
- Afterwards, restart your Windows PC and launch Elder Scrolls Online.
Note: Ensure the DirectX update option is checked so as to install the latest DirectX update.
Alternatively, you can use other automated solutions such as DriverEasy, CCleaner, etc. to update DirectX program on your PC.
Lastly, if you still experience ‘ESO DirectX version is unsupported’ error prompt, you can uninstall ESO, update DirectX, and then reinstall ESO game. Let us know if any of the enlisted solutions above worked for you.
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