Several Android users reported getting the error 963 problem while updating Android apps. This error message is usually display:
*App* can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: 963).
While this error is common among Samsung, and HTC users, there are several reasons why this error problem occurs. It is discovered that the error emanates from SD card crash and/or corrupt Play Store Cache.
Nevertheless, we will be showing you applicable solutions to resolve the Play Store error 963 problem.
How to fix Play Store error 963 problem
Solution 1: Move the app to internal storage
Some Android users recounted being able to fix the Play Store error 963 simply be moving the problematic app to internal storage.
Here’s how to do this:
- Go to Settings > Applications > All > (problematic app)
- Now, tap on Move to internal memory.
- Go back to the Play Store, and then attempt to update the app again.
- After updating the app, move it from internal memory to the SD card.
Solution 2: Uninstall latest Play Store Updates
Here’s how to uninstall Google Play Store updates:
- Go to Setting > Go to Applications or Apps.
- In the list of all installed apps, locate Play Store > Uninstall Updates
- Then restart your android device and download the app.
If you still experience Play Store error 963 after applying the steps above, then the fault might emanate from the SD card. Try the next solution below.
Solution 3: Unmount the SD card
Here’s how to unmount SD card
- Go to Settings
- Go to Storage > Scroll down and select “Unmount SD card”
- Open Google Play Store > Download the problematic app again
- After successful installation, go back to Settings
- Now, go to Storage > tap on “Remount SD card”
On the other hand, you can replace the SD card and then update the problematic app.
Solution 4: Clear Play Store Cache
Follow these steps in order to do this:
- Go to Settings > Applications
- Locate the Google Play Store > Force Stop Google Play Store
- Now, Clear Data and Cache.
- Repeat the same procedure for Google Services Framework
- Afterwards, Restart your device and try to update the app.
This should resolve the Play Store error 963.
Share your Google Play Store experience with us by dropping a comment below.