Did you encounter Google Play Store Error 491 which makes it impossible to download or update apps? Let’s show you how to resolve this issue with quick and easy solutions.
Google Play Store error 491 is a Play Store error common Android devices such as ZTE, HTC, Samsung, Nexus, Tecno, and others. The reasons for this error vary depending on the situation. However, this error makes it impossible to start app download process.
Therefore, we will show you how to resolve this error problem.
How to fix Google Play Store Error 491
Solution 1: Restart Android device
Whenever you encounter the error 491 on your Android device, you should immediately restart your device. You can easily do this by pressing the power button and then tap on restart. This should fix the error 491 issue instantaneously.
Solution 2: Reset App Preference
If the Play Store error 491 still comes up, you should reset app preference on your Android device.
Here’s how to do this:
- Go to Settings > Applications
- Tap on the three dot icon and select Reset app preferences
- Now, tap Reset Apps.
Note: this procedure will reset preferences for installed mobile apps.
Solution 3: Re-add your Google Account
Here’s how to do this:
- Go to Settings.
- Tap on Accounts option.
- Now, click on Google option. Tap on Remove when you see your Google account.
- Afterwards, restart your android device and then go to Settings > Accounts > Add Account > Google Account.
Solution 4: Clear Google Play Cache and Data
Here’s how to do this:
- Go to Settings > Applications
- Locate the Google Play Store > Clear Cache and Data
- After clearing the cache, Force Stop Google Play Store.
- Now, Clear Data and Cache for:
Google Play Service
Google Services Framework
- Afterwards, Restart your device and try to download the app.
Solution 5: Uninstall Updates for Google Play Apps
Here’s how to do this:
- Go to Settings > Applications > Google Play Store > Uninstall Updates
- Go to Settings > Applications > Google Play Service > Uninstall Updates.
- Afterwards, restart your Android device.
This should fix the Google Play Store error 491. However, if the error persists, then you might need to perform a factory reset.
Solution 6: Perform Factory Reset
Follow these steps to perform factory reset:
- Go to Settings > Back up and Reset
- Now, tap on Backup and follow the prompts to back up your data to a specified location.
- Afterwards, tap on Factory data reset.
- After the factory data reset, restart your device.
Note: Remember to back up your phone data before performing the factory reset procedure.
Hope you were able to resolve the Google Play Store error 491? Kindly let us know by dropping a comment below.
