Several Android users reported getting the error code “Error retrieving information from server RH-01” while trying to install or update apps from Google Play Store.
However, this error has been associated with configuration issues emanating from the Android device.
In easy ways, let’s show you how to resolve this problem.
Fix: Google Play Store error RH-01
Solution 1: Reboot your phone
Rebooting your Android phone can fix the Google Play Store error RH-01.
Here’s how to do this:
- Hold your power bottom on your phone until it displays options
- Select Reboot
- After rebooting your phone, switch on the data connection and then launch Google Play Store
- In Google Play Store, locate the app you intend to install and then proceed with the installation.
If the error still persists, proceed to the next solution.
Solution 2: Set the correct date and time
Here’s how to do this:
- Go to Settings > Date & Time.
- Uncheck “Automatic Date & Time” and then Manually set the date and time + Time Zone.
- Now try to download the app again in the Google Play Store.
Solution 3: Clear Cache and Data
Here’s how to do this
- Go to Settings > Applications
- Locate the Google Play Store > Clear Cache and Data
- After clearing the cache, Force Stop Google Play Store.
- Now, Clear Data and Cache for:
Google Play Service
Google Services Framework
Download Manager
- Afterwards, Restart your device and try to download the app.
Solution 4: Re-add your Google Account
Another solution applicable in resolve the “Error retrieving information from server RH-01” error message is to re-add your Google Account.
Here’s how to do this:
- Go to Settings.
- Tap on Accounts option.
- Now, click on Google option. Tap on Remove when you see your Google account.
- Afterwards, restart your android device and re-add your Google Account.
This should solve the “Error retrieving information from server RH-01” problem effectively.
Did you experience any other Google Play Store problems? Let us know by dropping a comment below.